Why you should manage your crises!
Whether an outage of the logistics, a serious accident, data theft or a manufacturing error, crises are highly dynamic stress situations, that can quickly escalate without the appropriate preparation and experience. In such situations a crisis management unit is usually set-up. With a lack of training and preparation the crisis unit will be quicly overstrained due to missing predefined scenarios and processes.
Crisis management is a “special form of organisation” for events that cannot be managed by the normal organisation in a company. It includes the entirety of measures to solve political, economic or similar problems such as crises and conflicts.
We have designed a comprehensive approach to develop an adapted Crisis Management System, as well as a method to support the crisis squad by the means of a leadership rhythm. The leadership rhythm of the Verismo GmbH is based on the leadership makeshift of the swiss federal office for civil defense (Bundesamt für Bevölkerungsschutz, BABS) and was adjusted and extended to fit for private enterprises based on our expertise.
We have also developed a specialized software tool to provide technical support to the crisis management team in dealing with its tasks. DEMiOS structures the work of the crisis squat, simplifies communication within the team and offers a unique overview of the current status of the crisis squats work.
The following the goals of our Crisis Management Consulting:
Crisis Management Consulting
Our expertise in the field of Crisis Management lies in the following areas:
To varying degrees components of a Crisis Management System are present in almost every company. Our practical experience also shows that most systems are geared towards operational emergency response, and little attention is usually paid to strategic-tactical Crisis Management. It should also be noted that the half-life of a Crisis Management System is certainly limited. Employees leave the company, procurement, production and IT processes and above all the environment is constantly changing.
The goal of the audit of your Crisis Management System is to analyze the actual situation of your Crisis Management Concept on the basis of a differentiated target concept.
As a result, a maturity analysis is available, which illustrates the strengths and weaknesses of the existing system in a clear and concise form. The final report also includes a list of potential improvements as well as recommendations for the further development of your Crisis Management System.
The classical method of Crisis Management considers singular causes, for example “crisis is when there’s a fire, bomb threats, kidnappings, etc.” The modern approach starts from the effect of an event on the company and its core processes. This means that the outage of the process is decisive, not the cause of the outage itself.
The goal of our consulting for the introduction of an updated Crisis Management System is to evaluate the existing Crisis Management Measures and to identify the critical processes and facilities. Based on this, crisis scenarios are determined and measures are developed, which are documented using action plans and checklists. Another goal is to familiarize relevant employees and members of the crisis management squat with the work of the crisis management team and to provide them with the necessary methodological tools during a training session (crisis management cycle).
As a result you will receive a construction kit with scenarios, action plans and checklists with possible solutions and concrete individual measures. We record all developed documents and procedures in an action-oriented Crisis Management Manual. Additionally we document the actions of the participants in this report and point out potential dangers.
The goal of our crisis unit drills is to train the members of your crisis unit in the event of an emergency using a scenario specially developed for your company. The “script” for this exercise is compiled with an employee of your company, based on the agreed learning objective.
The members of the crisis squad learn to work in a team and to apply the methodology of crisis squad work, the leadership rhythm, under high pressure in practice. During such exercises you will also quickly notice whether your Crisis Management System is suitable for emergency situations.
We offer different types of Crisis Management exercises:
- the pure “alarm exercise”; in case of a staged event, the responsible employees must be reached as quickly as possible and arrive at the agreed place
- the “dry run“; the crisis unit and its support team meet and have to cope with a given crisis situation
- the “full exercise“; in the event of a staged event, the staff begins its work, rescue forces and emergency teams on site become active. The scenario can last several hours or days and tests not only the methodology but also the ability of the crisis squat members to work under very high pressure
The result of such an exercise is not only a well prepared and experienced crisis unit, but also insights into the efficiency and relevance of the existing Crisis Management System. Based on our observations, a debriefing with the participants and their experiences, we will provide you with a detailed report with measures to improve your Crisis Management System. Additionally we document the actions of the participants in this report and point potential dangers out to them.
In addition to consulting services we offer trainings on the topic of Crisis Management at our course center or individually at your company.