Good crisis management always needs a good methodology, Interview by the Gesamtverband der Deutschen Versicherungswirtschaft February 10 2021

The lockdown makes the work of crisis teams more difficult, as is currently the case in dealing with the snow chaos. Crisis management coach Klaus Bockslaff explains how digital tools can support emergency response teams – and where the limits lie.

Interview on digital crisis management with the German Insurance Association.

Mr. Bockslaff, you have developed a digital system for crisis management. How does it work?

Klaus Bockslaff: It is an online tool and structures the work of crisis teams from the moment the disaster occurs. In such exceptional situations, a methodical approach, even under time pressure, is enormously important. The tool structures the methodical steps – from situation assessment to immediate measures, timetabling and conclusion. It accelerates the work processes of the crisis team.

A new form of division of labor between humans and IT?

Bockslaff: If you want to call it that, yes. The step-by-step methodology facilitates communication, supports the crisis organization in issuing orders, and provides an up-to-date overview of the situation at any given time and visualizes it on the screen. The crisis team can concentrate on working out solutions.

Where in crisis management does digitization have its limits?

Read the answer to this question and the rest of the interview on the GDV site